Contact
Email Ginylil
For help with CardFit Scanner, email [email protected].
Support
Support for CardFit Scanner
Support path
Email support with the exact step that failed.
CardFit does not ship an account portal in this release. The support path goes straight to Ginylil by email, and the fastest answers come from short concrete context instead of long narratives.
Best support input
Tell us which step failed
The fastest support path is a short note about whether the issue happened while opening the app, granting camera access, saving to Collection, matching the card, or loading live listings.
Primary contact
Support mailbox
CardFit support is handled directly by Ginylil. There is no in-app account portal in this release, so email is the support path. Include enough context for us to reproduce the issue without asking the same question twice.
Helpful details
What to include in your email
- Your device model and OS version
- The CardFit version and build number shown in the installed app or release channel
- Whether the issue happened while opening the app, saving to Collection, using Binder View, matching the card, or loading live listings
- Any on-screen error text you saw
- If relevant, whether you installed from the App Store, Google Play, TestFlight, or an internal build
Support scope
What we can help with
- Camera permission or app launch issues
- Collection save, local photo, note, or Binder placement issues
- Supported-scope or match-result questions
- Live listings unavailable or unexpected listing results
- Privacy, terms, or policy questions
- Install problems in the release channel you are using
Privacy reminder
The normal scan flow stays local first
Supported-card matching stays on-device before any live listing request is made, and Collection data, including Binder placements, stays on this device in the current release.